Every reminder sent, every response received, every agent action stays reviewable in a per-case timeline — never a black box.
Have we already followed up with this client this week? On which channel? Did they respond? Without a centralized history, these questions rely on one person's memory — not on data.
Repaid logs every communication sent and received, every status change, every negotiation action — with the reason and the next planned action. Your whole team sees the same history.
See your full follow-up history from your very first case.