Documentation

Guides and resources

Repaid doesn't publish a public API yet — here's where to find help today.

Quick start
In-product onboarding guides you through 3 steps: company profile, collections policy, first invoice.
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Frequently asked questions
Answers to the most common questions about how it works, pricing, and security.
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Features
The detail of every capability genuinely available in the product, no vague promises.
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Contact support
A technical question or an edge case? Our team answers directly.
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Glossary

Outstanding
The total your customers still owe you, due or not.
Overdue unpaid
An invoice past its due date and not settled.
Average payment delay (DSO)
The average number of days between issuing an invoice and its payment, weighted by amounts.
Dispute
A customer's disagreement about an invoice (amount, delivery, error): collection on it is suspended until it is resolved.
Payment plan
A schedule accepted by the debtor to settle an invoice in several instalments.
Success fee
The percentage taken on the amounts actually recovered. Nothing is taken on what is not recovered.
Payout
The transfer to your Mobile Money number of the balance collected after fees, processed by the Repaid team.
Monitor, Approve, Act modes
How far the agent acts alone: it only suggests, it acts after your approval, or it acts within the limits you set.